Enrollment troubles may allow for extensions

For those who faced online frustration in the final days and hours of the open enrollment period, an extension might be an option.

  • If you completed the entire application before 11:59 pm on March 31 but received a payment or eligibility error, you may qualify for a deadline extension.
  • The state Exchange staff is assessing these instances on a case-by-case basis.
  • Requests for review could lead to retroactive coverage if technical issues prove to be associated with your application.

Before the deadline, if you’ve encountered a problem, try contacting the Customer Support team immediately—you’ll find a link to their number (1-855-923-4633) and a set of frequently asked questions in the upper right corner of Washington Healthplanfinder’s site. Additionally, King County staff are answering questions on March 31, by phone at 1- 800-756-5437, or in-person at several locations.

Chinook Event

In-person assisters offer last-minute enrollment help on March 31, the open enrollment deadline.

Process for getting an extension

Starting on April 1, 2014, the Exchange will contact customers who are not able to complete their applications due to technical problems and send them information about receiving coverage.

Customers also can request a review of an application that got stuck; call 1-855-923-4633 or email customersupport@wahbexchange.org.

This does not include customers who submit incomplete or incorrect information, or did not take steps to finish their current application in the system.

And, the Exchange offers this reminder about eligibility beyond the deadline:

Customers may enroll outside of the standard open enrollment period if they have a qualifying event, such as getting married or having a baby. Those who qualify for Washington Apple Health (Medicaid) may enroll at any point during the year, as well as American Indians/Alaskan Natives and Indians eligible for services through an Indian health care provider.”

More information about the March 31 deadline can be found here.

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